30-day returns
You can return your order within 30 days of receiving it.
Return conditions
To be eligible for a return, the item must be unused, in the same condition in which you received it, and returned with its original packaging. Please include your order number or other proof of purchase.
How to start a return
- Email finn@fe-trading.nl with your order number and the item you would like to return.
- We will send you the return instructions and return address.
- Once we have received and inspected your return, we will confirm whether the refund has been approved.
Return shipping
Return shipping costs are normally your responsibility unless the item is faulty, damaged or incorrect. Any mandatory consumer rights that apply to your purchase remain unaffected.
Refunds
Approved refunds are sent to your original payment method. Your bank or payment provider may need several working days to process the credit after we issue it.
Exchanges
We do not currently offer direct exchanges. If you would like another size or finish, return the original item for a refund and place a new order.
Damaged or incorrect items
If an item arrives damaged or you receive the wrong product, contact us as soon as possible at finn@fe-trading.nl and include your order number and clear photos of the issue.
Lifetime warranty
The L’Éclat Necklace and L’Éclat Bracelet come with a lifetime warranty covering issues that are not caused by damage or misuse by the wearer. This includes issues with the finish, chain or clasp that arise during normal use. Accidental damage, deliberate damage and damage caused by misuse are excluded.
To make a claim, email finn@fe-trading.nl with your order number and clear photos. We will review the issue and contact you about the next steps. Your statutory consumer rights remain unaffected.